Warranty Info and Returned Goods Policy

 

SUPERIOR ENGINEERING WARRANTY 

 

ATTACHMENT WARRANTY

 

Superior Engineering warrants its lift truck attachments to be free of defects in material and workmanship, under normal use and service for a period of one year from date of delivery to original purchaser.

 

Superior Engineering’s warranty liability is limited solely to repair or replacement of any part or equipment returned to our plant, freight prepaid, and determined by us to be defective. Superior Engineering shall not be liable under any circumstances for consequential or incidental damages.

 

Except for removal of defective parts and replacement with parts supplied by Superior Engineering, the warranty for any part or equipment will be void if an attempt is made by anyone to alter, repair, or disassemble the item without the authority of Superior Engineering.

 

Superior Engineering makes no other warranty of any kind whatsoever, expressed or implied; and all implied warranties of merchantability, fitness for a particular purpose, and all claims based on misuse, negligence, strict liability, improper maintenance, or otherwise, are hereby disclaimed by Superior Engineering and excluded from this agreement.

 

 

SUPERIOR ENGINEERING’S WARRANTY POLICY WILL BE ADMINISTERED IN ACCORDANCE WITH THE FOLLOWING GUIDELINES:

 

Labor

The warranty policy provides for payment of warranty labor, on new attachments, at 70% of dealer’s published retail labor rate.  Your labor must be included on each claim.   Labor hours paid will be limited by Superior Engineering’s standard labor time schedule unless prior approval for deviation is obtained from a Superior Engineering service representative.

 

Parts

Parts are 100% of the actual cost.  Field repairs are restricted to repair and replacement of Superior Engineering parts. Any parts not supplied by Superior must approved prior to use.

Any modification to Superior parts including welding, grinding, drilling etc. must receive prior written permission from Superior Engineering before doing so.

 

Modifications

Lift truck modification for various attachment applications are not considered warranty.

 

Troubleshooting

Troubleshooting time in excess of one hour must have the prior approval of a Superior Engineering service representative.

 

Travel

Travel time in excess of one hour must have the prior approval of a Superior Engineering service representative. Online mapping is used to verify travel time.  Origination and destination address must be provided on the warranty claim.

 

Excessive Warranty

Warranty repair will not be honored for amounts exceeding the cost of the attachment or accessories.

 

Claims

Superior Engineering’s warranty claim form must be used to submit claims. Any warranty sent to Superior Engineering on normal invoices will be returned.

The warranty claim form should be completed accurately and with as much detail as possible.

 

Returns

See Returns Policy

 

In those cases where Superior Engineering has supplied components/accessories not manufactured by Superior Engineering, the original manufacturer’s warranty will apply.

SUPERIOR ENGINEERING'S RETURN POLICY

 

Returning an Item

The items must be unused and in the same condition as it was received.

 

Please include the following Items with your shipment:

Name and Address of the Dealership

Contact Name

Contact Phone Number

RGA Number (if Applicable)

Invoice Copy or Sales Order Copy

List of Returned Items or notated on the Invoice Copy

 

Send Prepaid to:

Superior Engineering

5033 Belton Hwy.

Anderson, SC 29627

Attn: Returns

 

Return Deadline

Returns should be made within 30 calendar days of the receipt of the item and will follow the refund policy listed in the following pages. If the return is after 30 calendar days, a standard 20% restock charge will apply across the board regardless of non-defective goods policy.  No returns are accepted after 90 days.

 

Freight

If the goods were ordered and are not needed or were ordered incorrectly, then the buyer will send back the items freight prepaid.  If goods are defective/problem goods, Superior Engineering Inc. will determine whether goods should be returned freight prepaid or by Superiors UPS number.

 

Issuing Credit

Upon receipt of material, credit will be issued at purchase price less the restocking charge and any freight charges and associated fees.

 If the invoice has not been paid, Superior will credit the dealer and then the dealer applies that credit to the unpaid invoice.

If the invoice has been paid, a credit will be given and that credit will be applied to future invoices.

If he purchase was by Credit Card, a credit will be issued towards the credit card.

 

Any return product(s) deemed unusable for any reason by Superior Engineering, Inc. will be immediately disposed of and no credit will be issued.

Superior Engineering’s Non-Defective Goods Policy

 

Parts and Accessories

 

Normally Stocked Items - $25 processing fee + all freight

Full credit for the parts will be issued returned within 30 days of receipt.  A $25 processing fee will apply which will be deducted from the credit amount.  If freight was prepaid and added to the bill, the obligation to pay all incurred freight will be on the purchaser and credit will be adjusted accordingly.  Note: Having certain items on hand and ready for immediate shipment does not necessarily mean that these are normally stocked items.

Non-Stocked Items – 30% + all freight

A 30% restocking fee will apply.

Non-Stocked Machined Parts - 50% + all freight

A 50% restocking fee applies. This includes special machined parts for non-standard models or lift truck modifications that are not stock items.

 

Manufactured Products

 

Standard Small Mechanical Items – 15% + all freight

Standard mechanical items are catalog items such as standard ram poles, standard fork extensions six inches wide and under and the telescoping boom model number TB-8. 15%

 

Standard Large Mechanical Items – 35% + all freight

Standard large mechanical items are catalog items such as ram poles over 3.5 inches in diameter, fork extensions over six inches wide, any coil ram, work platforms, fork frames, false carriages and any boom other than model TB-8.

 

Die Handler Attachments – No restock

Non-Defective Die Handlers are not returnable.

 

Roloader Attachments – Per below + all freight

Standard Roloaders sizes from 18-24” wide and under 66.00” in length will require a 30% restock

Special Roloaders sizes over 24” in width or Longer than 66.00” will require a 50% restock

Special design Roloaders are non-returnable

 

Turret Master Attachments

Standard Turret Master Attachments with model number THG3-4848 can be returned.  The stipulation is that the turret must not be worn and must be in excellent shape/like new conditions and should be under 10 hours of service for a 20% restock fee plus a fixed frame fee of $600 will be applied.  The unit will be inspected and determination of usage will be applied by Superior Engineering. Any Turret over 10 hours or Turrets with a model number other than THG3-4848 will not be accepted for restock. For authorized returns, the unit must be removed, palletized, secured to the pallet, all hoses must be capped and freight prepaid F.O.B. Destination.

 

Special Designs – No restock

Any manufactured product that requires an approval drawing to accompany the order before manufacturing is not eligible for restock.  If there can be modification done to the unit to make it useable, then Superior can addresses the appropriate charges and freight arrangements at that time.

 

Defective or Problem Goods Policy

Customer must call Superior Engineering, Inc. to receive an RGA number. Superior Engineering Inc. will determine whether goods should be returned freight prepaid or by Superiors UPS number. If necessary, replacement goods will be shipped upon receipt after inspection of return goods. Where necessary, credit will be issued for the full purchase price.

Superior Engineering Broken Weld and Structure Policy

 

3 Year Weld and Structure Guarantee Warranty

The structure and weld is covered under our warranty policy for three years with full coverage for repair or replacement as deemed fit by Superior Engineering as long as there is no evidence of abuse.

If a weld or structural member breaks during this warranty period for up to three years beyond the ship date from Superior, Superior will repair the unit for the customer at no charge.  Freight must be pre-payed by the customer to Superior and Superior will cover freight back to the customer.

OR

If the customer decides to have a local certified welder perform the repair work, then the customer will assume the cost incurred and Superior Engineering will not be held liable for the repair work performed.

A release will be signed and returned below.

 

4 Year Weld and Structure Policy

At the 4 year mark, there is limited warranty. 

If a weld or structure breaks after this warranty period for up to 4 years beyond the ship date from Superior, Superior will repair the unit for the customer at two-thirds the labor rate.  Freight must be pre-payed by the customer to Superior and Superior will pre-pay and add freight back to the customer.

OR

If the customer decides to have a local certified welder perform the repair work, then the customer will assume the cost incurred and Superior Engineering will not be held liable for the repair work performed.

A release will be signed and returned below.

 

5 Year Policy

There is no warranty against weld or structural breakage after the 5 year mark.